Cancellation Policy

LATE CANCELLATION POLICY
48 hour notice of cancellation is required for all appointments at Rejuvenations Lehigh Valley, LLC
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  • All treatments canceled without 48 hours notice will incur a $50 non-refundable late cancellation fee.
  • These fees cannot be used towards future services or credits. A one-time waived fee will be granted to first-time patients only as a courtesy reminder.


LATE ARRIVAL POLICY
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  • Late arrivals compromise the timing, quality of work and safety of your treatments, therefore, we cannot always guarantee appointments for those who are more than 15 minutes late.
  • We will do our best to accommodate you whenever possible without compromising the quality and safety of your treatment.
  • Appointment cancellations and modifications should be made anytime before the last 48 hours prior to a service
  • Any cancellation or modification past this deadline will result in an abbreviated treatment that time allows but patients will be required to pay for the full treatment(s) they booked for. Guests arriving more than 15 minutes late for an appointment may be required to reschedule and pay for the late cancellation fee listed in this agreement. These fees cannot be used towards future services.

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APPOINTMENT NO-SHOWS‍
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  • All treatments that are no-showed will incur a $50 non-refundable no-show fee.
  • These fees cannot be used towards future services or credits. A one-time waived fee will be granted to first-time patients only as a courtesy reminder.


NON-SERVICED APPOINTMENTS
In the event that a patient decides not to receive treatment for ANY reason after reserving the appointment time, the patient will incur a charge related to their time booked. Reasons can include but are not limited to:
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  • Being a non-candidate as free consultations are available to determine eligibility and pricing.
  • Changed your mind.
  • Price Reasons.
  • Emotional Reasons.
  • All treatments that are booked but not provided incur a $100 non-refundable no-show fee.
  • These fees cannot be used towards future services or credits.


SUPERVISED CHILDREN/ANIMALS
We do welcome children of all ages but we do ask that they be supervised at all times for their own safety and for the experience of other patients. Any parent with an unsupervised child is liable for any injury that may occur in or outside Rejuvenations LV, and may be asked to leave at any time. Please acknowledge the general nature of a medspa includes sanitation chemicals, blood-born-pathogens, sharps, and other dangerous objects. Due to the sanitation and safety of our business, no animals are permitted to enter Rejuvenations LV. We recommend not bringing children to your appointments if they cannot remain unsupervised without you for the duration of your treatment.
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ACCEPTED PAYMENTS / CC ON FILE
Rejuvenations LV accepts VISA, Mastercard, AMEX, Discover, CareCredit, and Cherry Financing. A valid credit card must be kept securely on file in order to reserve any appointment as of August 1, 2025. Payment must be made at the completion of the rendered service.
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NON-REFUNDABLE DEPOSITS
Deposits are only required in the event a patient late cancels or no-shows 3 or more times. After that a pre-paid deposit for the future service must be made in full at the time of booking.
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RETURNS/EXCHANGES
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  • All Treatments, products, series, packages, memberships and gift cards are non-refundable. No refunds will be given for any rendered services under any circumstances.
  • Exchanges can be made if only a product is defective and the product unused and returned with a receipt. A used product may be exchanged for a store credit if an adverse reaction is reported to the product manufacturer. In this instance the product must be returned to Rejuvenations LV to send back to the manufacturer. Once received, the patient will receive a store credit.


GIFT CARDS/CERTIFICATES
Rejuvenations Gift Certificates/Cards are redeemable for up to 5 years following the date of purchase. Gift card must be present at the time of use. We do not offer refunds for Gift Cards for any reason.  
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MEMBERSHIPS & PACKAGES
All memberships, packages and series are subject to the expiration dates pertaining to the specific purchase. Please be aware of any expiration dates as we do not waive and grant extra time. Please be aware of rollover benefits specifically pertaining to your membership choice.  
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